Our client was looking for a new jet card service after becoming frustrated with their previous provider, whose time-consuming and confusing booking process had regularly caused them to miss out on their preferred aircraft and favourable rates.
As well as feeling the provider hadn’t paid enough attention to their personal preferences, the client had been under pressure to use up their pre-paid flight hours before they expired every calendar year, making it harder to budget and plan travel.
Routes: Worldwide (approximately 30 flights per year)
Our solution:
Our Empyrean Classic Account was the ideal solution for this client’s specific needs. The client can now commit as much money as they want to their jet card without an expiry date hanging over them, instead of rushing to use up pre-paid flight hours.
The client also has a dedicated account manager to handle all their queries, ensuring no requests are missed and enabling them to book private jet travel with just one quick email. This seamless and time-saving booking process gives the client peace of mind that we’ll always be able to secure their preferred aircraft at the best rates.
Finer details:
The client appreciates the convenience of having a single point of contact to handle every aspect of their private jet travel booking, from catering to permits.
They can also use The Travel Division to arrange other elements of their journey, such as accommodation, transfers and even scheduled flight tickets.
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